Available fulfilment methods
Checkout may offer free school pickup, free stationery-location pickup, or local home delivery. Only the methods currently available for the selected order and location are shown.
Delivery area and fees
Home delivery is currently intended for supported local areas around Soran. The standard system delivery fee is 2,000 IQD unless checkout clearly displays another amount. The displayed checkout total controls for that order.
Processing and estimates
Orders move through confirmation, preparation, ready, out-for-delivery, and delivered statuses. Any estimate shown is an estimate rather than a guarantee; stock checks, school schedules, weather, traffic, holidays, address accuracy, and safety may affect timing.
Address and contact duties
Customers must provide a complete delivery address, nearby landmark, and reachable phone number. We may contact the customer to confirm directions and may refuse unsafe, incomplete, or unsupported destinations.
Pickup and failed delivery
Bring suitable order/account identification when collecting. If nobody is available, the phone is unreachable, or the address is incorrect, the order may be returned and a new delivery fee may apply before another attempt.
Tracking, inspection, and damage
Signed-in customers can follow order status. Inspect the package promptly and report visible damage, missing items, or the wrong goods within 48 hours with the order number and photos where practical.
Questions
Delivery questions should be submitted through the Help Center or sent to info@soraninmunay.cloud. Never pay an amount different from the confirmed order total without an official updated record.