Support that is easy to use
How can we help?
Search clear guides, check common questions, or send a support request with a visible target response time.
Getting startedHow do I create a student account?+
Choose Create account, select Student, and enter your full name, required email, student or guardian phone, grade, class, and password. The school and academic year are added automatically.
Getting startedHow do I find the right course?+
Use the course catalogue filters for category, teacher, language, level, rating, price, and duration.
CoursesHow do lessons and progress work?+
Open an enrolled course, continue from your latest lesson, and watch at least the required percentage to complete each lesson.
PaymentsWhen does course access begin?+
Access begins after a free enrollment completes or after your payment and receipt are approved.
PaymentsHow do course payments and approval work?+
Free courses open immediately after enrollment. For paid courses, follow the checkout instructions and upload or complete the requested payment. Course access begins after the payment is confirmed.
CertificatesHow do I earn a certificate?+
Complete every required lesson and assessment in a certificate-enabled course. Your certificate is then generated automatically.
SubscriptionsHow do subscriptions work?+
Choose a plan based on course access, device limits, discounts, live classes, and certificates. The plan page shows the monthly or yearly price and included benefits before you submit a purchase request.
DeliveryWhat delivery and collection options are available?+
Shop orders can be collected from the school or stationery shop for free. Home delivery costs 2,000 IQD. Enter a complete address and contact phone when choosing home delivery.
RefundsHow do I request a course or shop refund?+
Contact support with your order number, payment reference, and reason. Eligibility depends on the published refund and return policy, course usage, product condition, and payment status.
Account and securityHow do verification codes protect my account?+
Verification codes confirm new sign-ins and sensitive account actions. Never share a code with another person.
TeachersHow does teacher approval work?+
Submit your identity, qualification, profile, contract acceptance, and quality commitment. An administrator reviews the full application.
SupportHow quickly will support respond?+
Normal tickets target 48 hours, high-priority tickets 24 hours, payment-support tickets 12 hours, and urgent access or service blockers 4 hours. These are first-response targets, not guaranteed resolution times.
Contact support
Still need help?
Tell us exactly what happened. You will receive a reference number immediately.
These are response targets, not guaranteed resolution times. Payment tickets automatically receive the faster payment-support target; urgent payment blockers keep the urgent target.