Support that is easy to use
How can we help?
Search clear guides, check common questions, or send a support request with a visible target response time.
All topicsAccount and securityCertificatesCoursesDeliveryGetting startedPaymentsRefundsSubscriptionsSupportTeachers
TeachersHow does teacher approval work?+
Submit your identity, qualification, profile, contract acceptance, and quality commitment. An administrator reviews the full application.
Contact support
Still need help?
Tell us exactly what happened. You will receive a reference number immediately.
UrgentTarget response: 4 hours for account-access or service blockers.
Payment supportTarget response: 12 hours for payment, receipt, or purchase questions.
High priorityTarget response: 24 hours.
NormalTarget response: 48 hours.
These are response targets, not guaranteed resolution times. Payment tickets automatically receive the faster payment-support target; urgent payment blockers keep the urgent target.