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Search clear guides, check common questions, or send a support request with a visible target response time.
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RefundsHow do I request a course or shop refund?+
Contact support with your order number, payment reference, and reason. Eligibility depends on the published refund and return policy, course usage, product condition, and payment status.
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Still need help?
Tell us exactly what happened. You will receive a reference number immediately.
UrgentTarget response: 4 hours for account-access or service blockers.
Payment supportTarget response: 12 hours for payment, receipt, or purchase questions.
High priorityTarget response: 24 hours.
NormalTarget response: 48 hours.
These are response targets, not guaranteed resolution times. Payment tickets automatically receive the faster payment-support target; urgent payment blockers keep the urgent target.