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SupportHow quickly will support respond?+
Normal tickets target 48 hours, high-priority tickets 24 hours, payment-support tickets 12 hours, and urgent access or service blockers 4 hours. These are first-response targets, not guaranteed resolution times.
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UrgentTarget response: 4 hours for account-access or service blockers.
Payment supportTarget response: 12 hours for payment, receipt, or purchase questions.
High priorityTarget response: 24 hours.
NormalTarget response: 48 hours.
These are response targets, not guaranteed resolution times. Payment tickets automatically receive the faster payment-support target; urgent payment blockers keep the urgent target.