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CertificatesHow do I earn a certificate?+
Complete every required lesson and assessment in a certificate-enabled course. Your certificate is then generated automatically.
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UrgentTarget response: 4 hours for account-access or service blockers.
Payment supportTarget response: 12 hours for payment, receipt, or purchase questions.
High priorityTarget response: 24 hours.
NormalTarget response: 48 hours.
These are response targets, not guaranteed resolution times. Payment tickets automatically receive the faster payment-support target; urgent payment blockers keep the urgent target.