General contact
Email: info@soraninmunay.cloud. Phone: 07508134047. Location: Soran. Please use the Help Center when you need a traceable support reference.
What to include
Include your name, the relevant course or order number, the payment reference where applicable, a clear description of the issue, and supporting evidence. Never send your password, OTP, recovery code, or full payment credentials.
Privacy and legal requests
Mark privacy, copyright, or formal complaints clearly so they can be directed to the responsible team. We may ask for reasonable identity verification before disclosing or changing protected account information.
Response times
Response targets depend on the category and urgency shown in the Help Center. Complex payment, identity, safety, or copyright cases may require additional investigation.
Emergency matters
The platform is not an emergency service. Immediate danger or suspected criminal conduct should be reported to the appropriate local authority.