How to request
Submit a Help Center request with the account email or phone, course or order number, payment reference, reason, and evidence. Requests are available publicly without requiring a new purchase, but account verification may be required before money or protected information is released.
Digital course refunds
Unless a different term was clearly displayed before purchase, request a course refund within 7 calendar days of payment and before completing or accessing more than 20% of the course. A refund may be refused after substantial use, a certificate is issued, downloadable materials are consumed, or access was suspended for abuse. Duplicate payments, materially unavailable content, or unresolved technical access failures will be reviewed even outside the ordinary usage condition.
Physical stationery returns
Unless a different term was displayed before purchase, eligible stationery may be returned within 7 calendar days after delivery if unused, complete, and in its original saleable packaging. Notify support within 48 hours of delivery for a wrong, damaged, defective, or incomplete item and provide clear photos where practical.
Non-returnable items
Opened consumables, personalized or made-to-order goods, hygiene-sensitive items, digital codes, and goods damaged after delivery are normally not returnable unless defective or applicable law requires otherwise.
Return method and cost
Support will confirm whether an item should be returned to the school, stationery location, or handed to an assigned driver. We cover reasonable return delivery for verified wrong, damaged, or defective goods. For an eligible change-of-mind return, the customer normally bears the return cost.
Review and refund timing
We inspect course-usage, payment, delivery, and product-condition records before deciding. Approved refunds are sent to the original method where practical or another agreed lawful method. Internal processing normally takes up to 5 business days; a payment provider may need an additional 5–15 business days.
Cancellations and mandatory rights
A physical order may be cancelled before preparation or dispatch where operationally possible. This policy does not limit remedies that cannot be excluded under applicable consumer law. Contact info@soraninmunay.cloud if a decision appears incorrect.